Termos do serviço

1. Who we are

My Drawberry is operated by Written Bits, Koningshof 4, 2353 SW Leiderdorp, Netherlands. Chamber of Commerce (KvK): [KvK number]. VAT (BTW): [BTW number]. Contact: [email protected].

2. Agreement

By placing an order on mydrawberry.com, you agree to these Terms of Service. If you do not agree, do not place an order.

3. The product

My Drawberry sells personalized metal necklaces made from a drawing you upload. Available metal finishes are gold and silver. You may order a single necklace or a package of two. There is no digital preview, 3D rendering, or proof before casting. There is no chain-length selector on the product page.

4. Price and payment

Prices are the tax-inclusive package totals shown at checkout. Payment is processed by Stripe Checkout. The amount charged is determined by our server configuration for the selected quantity. Any price suggested by your browser or a third party is ignored.

5. Shipping

Orders include free international shipping. Engraving and shipping take 14–21 business days. Express shipping is not available. Delivery is tracked and insured where those services are offered by the carrier.

6. Drawings

You must upload a drawing to complete an order. Accepted file types are as stated on the product page (currently JPEG, PNG, WebP, or AVIF within the stated size limit). We may run an automated check on a normalized copy of your drawing. That check is a recommendation only and is not a guarantee that the drawing can be manufactured exactly as uploaded. Name, email, and phone are not sent to the validation model.

Payment and drawing review are independent. A paid order may still need drawing acceptance before fulfilment. If a drawing on a paid order is rejected or needs manual review, we may contact you; that situation does not by itself create an automatic refund.

7. Cancellation and returns

Personalized necklaces are made from your drawing. We generally cannot accept returns simply because you change your mind after ordering.

If your necklace arrives damaged, defective, incorrect, significantly different from what you ordered, or does not arrive, contact us at [email protected] with your order reference and relevant photos. We will review the issue and arrange an appropriate solution. Nothing in these terms limits your statutory consumer rights.

8. Liability

We provide the product and site with reasonable care. To the extent permitted by law, we are not liable for indirect or consequential losses. We do not exclude or limit liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

9. Governing law

These terms are governed by the laws of the Netherlands. If you are a consumer in the European Union, you also keep any mandatory protections of the law of your country of residence.

10. Contact

Questions about these terms: [email protected].

Order and refund emails are sent from [email protected].

11. Changes

We may update these Terms of Service from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after an update means you accept the revised terms for new orders.